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Thursday, 22 June 2017 10:40

Feedback

We strive to offer all our patients high quality service at all times, but we would welcome any ideas you feel may improve our service.

We do understand that from time to time you may not be entirely happy with a particular part of the service we provide. If this is the case, sometimes just talking to either your doctor or Practice Manager may be sufficient. However, we do have a formal complaints procedure if you feel you need to take the complaint further.

If you wish to make a formal complaint, you may do this by telephone or writing to the Practice Manager.

Telephone: 01534 734121
Write to: The Practice Manager, Cleveland Clinic (2008) Ltd, 12 Cleveland Road, St Helier, Jersey, JE1 4HD

Please click here to see our Complaints Procedure

Complaints made and resolved by telephone with your satisfaction not later than the next working day are not included in these new regulations (but will be recorded).

Our Practice Staff are here to help you.
Our aim is to be as polite and helpful as possible to all patients.

If you consider that you have been treated unfairly or inappropriately whilst visiting the Practice, please ask the Reception Staff to contact the Practice Manager, who will be happy to address your concerns. You can also complete a Feedback form which can be found in Reception by the autocheckin machine.

Please note that intimidating behaviour towards Practice Staff will not be tolerated under any circumstances and patients who are abusive may be removed from our patient list.

 Please help us to help you.

Thank you.

 

 

Complaints

Please fill in out complaints form here.

General Comments

For general comments you can fill in our form here.

 

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